Service

Customer Service
Our customers tell us that customer service is one of the things that sets us apart from the other guys. When you purchase a new TV from Hephner TV, our own employee installers will deliver the set for free, hook it up to all of your existing equipment, and show you how everything works. We can even arrange for custom installation services if you want your new flat TV hung on the wall or special wiring run in your home.

Hephner TV is also here for you after the sale. Can't figure out your new remote or how to play a DVD movie? No problem. We are just a phone call away to help give you guidance on your new system. And we answer our own phones. You won't have to push endless buttons to find a helpful human voice.

Furthermore, we all know that eventually many products need some service. Our factory trained service technicians can repair everything we sell. Our service department also stocks common repair parts like remotes and bulbs.

Service Rates
Hephner TV services most types of consumer electronics (please call for specific brands and models that we repair). You can bring your item to us, or we can arrange for a service call to your home. On carry-in items, we collect an estimate fee at the time of drop off. This fee is applied to the final repair bill if the item is repaired. If you decide not to repair the item, this fee is all that is collected. To expedite our service procedure, we have general repair cost guidelines based on product type and size. If the cost to repair falls within this range, then we proceed with the repair. If the cost to repair exceeds this range, we will contact you for further instructions.

Carry In:
Estimate fee: $40 on all items
Labor rate: $46/hr.

In-Home:
27" TV's and under: $69.95
Over 27" TV's: $125.95

The in-home service call fee is in addition to the normal parts and labor rates. Service call includes pick up and return delivery to the home. The customer is responsible for the service call charge whether the set is repaired or not.

Average Repair Ranges:
    13" $40-$80
    20" $50-$90
    27" $80-$160
    36" $90-$195
Proj. TV $350-$550
Flat Panels $450-$650
DVD/CD/VCR/Tape $50-$70
Turntable $60-$100
Amp/Receiver $60-$120
Camcorder $80-$120
Misc. $60-$100

Items that are unclaimed after 30 days become the property Hephner TV and will be sold for the charges.